Требуется Ночной аудитор в отель Hilton St.Petersburg Expoforum 5*

27 марта 2017 в 00:00 940 ОБЪЯВЛЕНИЕ УСТАРЕЛО

В только что открывшийся отель Hilton St.Petersburg Expoforum 5* требуется Ночной аудитор.

Guest service agent (night shifts) geets and registers guests and provides prompt and courteous service. Guest service agent resolves guest challenges throughout their stay in our hotel . Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests.

Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate
Promotes and administers Hilton Marketing Programs such as Hilton Honors, for arriving guests.
Greets customers immediately with a friendly and sincere welcome.
Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
Promptly answers the telephone and email inquiries
Field guest complaints, conducting through research to develop the most effective solutions and negotiate results
Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issue

Qualification standart:
Previous experience in tourism and hospitality industry
Experience of OPERA application is an advantage
Good communication and interpersonal skills
Diploma for Hospitality related studies desired
Good command of English

We offer:
Competitive salary
Social security and guaranties
Free meals on duty, uniform
Participating in opening hotel
Staff transportation m.Moskovskaya
Corporate trainings
Career opportunities and professional development
Associate rates in Hilton hotels

Адрес: Санкт-Петербург
Адрес: Петербургское шоссе, 64 к1
Район: Пушкинский
Станция метро: Московская
Email: anna.kistochkina@hilton.com